return policy.
We accept returns within 14 days after the parcel arrives if the products are in perfect conditions: We also accept returns in quality issue cases.
If you should wish to return your products, please contact us at orders@nineone.pt. Be sure to include your order number, name, and reason for your return. Once your request has been reviewed, you will be contacted by one of our team members, and you will be refunded when we receive and check the items. Shipping costs for returns are the responsibility of the customer.
Please refrain from shipping your return without emailing us first, as we require specific information in order to process your return.
If you should wish to return your products, please contact us at orders@nineone.pt. Be sure to include your order number, name, and reason for your return. Once your request has been reviewed, you will be contacted by one of our team members, and you will be refunded when we receive and check the items. Shipping costs for returns are the responsibility of the customer.
Please refrain from shipping your return without emailing us first, as we require specific information in order to process your return.
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